In a Nutshell
We want you to love what you order! If you're not satisfied with your purchase for whatever reason, please return the item(s) for an exchange, credit or full refund within 30 days (see full terms below).
All our items ship from regional WA. We strive to always ship within 1 business day of when payment was received (instant via PayPal/Credit Card). Orders usually take 1-3 business days within Western Australia, 5 business days to all major cities and 6-8 days to all other regional areas. We offer express shipping on all orders, if speed is a priority please opt for express shipping at checkout. Also please note this in the order comments we would do our most that the order reaches you as fast as possible.
Shipping rates for all items are based on exact charges from Aus Post. However to make things easy (and more affordable) shipping for single items is set at:
Policies In Detail
If you need to return an item, please Contact Us with your order number, details about the product you would like to return, and return reason (optional). We will respond within 1 business day with instructions for how to return items from your order.
All returns must be made within 30 days of placing your order. Please include your order number, along with the items that you wish to return. You'll be responsible for the shipping charges associated with sending the item back to us for change of mind return. We'll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
By default you will receive store credit. If you do not want credit, you can contact us and ask for an exchange or a full refund. If you're asking for a refund, you'll only be reimbursed for the item(s) returned. The original shipping cost is non-refundable (again, unless item is defective and cannot be replaced).
All returned items must be in the original condition you received them in including tags. We do NOT accept washed items. If a washed item is returned, the return will be refused and sent back to you.
You should expect to receive your refund within four weeks of sending your package back, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return (3 to 8 business days), the time it takes us to process your return once we receive it (1 to 2 business days), and the time it takes the payment processor/PayPal to process our refund request (5 to 10 business days).
We currently ship to Australia via Australia Post. If you wish to make an order from outside Australia it is very possible but please Contact Us first.
When you place an order, we will estimate shipping costs for all services offered (normal, registered and express). Unfortunately the shipping estimator does not provide time estimations. Orders usually take 1-3 business days within Western Australia, 5 business days to all major cities and 6-8 days to all other regional areas. You can find out a time estimate based on your location by entering your post code here (posted from 6450, with tomorrow's date).